Jane Van de Ban blogs

In 2019, having worked for the University of London for more than 20 years, I decided it was time to expand my horizons. So I thought why...

I made a mistake recently. A big one. I did something that really upset someone. I was focused on what I wanted to do and didn’t spend...

Instead of focusing on who ‘owns’ words, content designers should look at how they can collaborate with others to deliver what users need.

Last year, former colleagues told me to stop talking about stakeholder management and do something. So I've developed a course for...

Are you looking to progress your career? Do you want to learn something new? Do you want to meet key people? A mentor could help you....

“There have been times, lately, when I dearly wished that I could change the past. Well, I can’t, but I can change the present, so that...

I really hope this isn’t news to anyone, but giving someone feedback on their work should be a positive experience. If you are upsetting...

Throughout my career, one of my biggest challenges has been to find the time to do my job while managing tricky stakeholders. This is...

I know how hard it can be to deliver good content with tricky stakeholders. And I understand the desire to make a clear distinction...

Any content designer who has worked with academics will tell you that these are among the most challenging stakeholders you will ever...

Over the years, I’ve heard and read a lot of comments from content designers who feel that the job is just too hard - because of...

When I worked at Birkbeck, University of London, one of our marketing straplines was that 'Birkbeck changed my life'. Because I worked...